These Terms of Service (“Terms”) are a binding agreement between you and Ad Astra Studios (“Kompound”, “we”, “us”), the operator of the Kompound application, website and related services (together, the “Apps”). By creating an account, installing the Apps from the Shopify App Store or connecting a WooCommerce store, you accept these Terms on behalf of the business you represent. If you do not agree, do not use the Apps. Please read them together with our Privacy Policy and Data Processing Addendum.
Subject to your continued compliance with these Terms, including your payment obligations, Kompound grants you a non-transferable, non-exclusive, revocable, limited right to access and use the Apps solely for the internal business purposes of the stores connected to your account. For Apps installed from the Shopify App Store, this right covers the store on which the App is installed and the additional stores your plan allows. We reserve all other rights in the Apps.
You may not: (a) license, sell, rent, lease, transfer, assign, distribute, host or otherwise commercially exploit the Apps or any content made available through them; (b) modify, create derivative works of, disassemble, decompile or reverse engineer any part of the Apps; (c) access or use the Apps to build or operate a competing product or service; (d) probe, scan or test the vulnerability of the Apps, circumvent any access control, or place an unreasonable load on our infrastructure; or (e) copy, reproduce, republish or redistribute any part of the Apps except as expressly permitted. This does not prohibit you from downloading or exporting Reports, data or documentation that the Apps expressly make available to you.
We may modify, suspend or discontinue the Apps, in whole or in part, at any time. We will give reasonable notice of the removal of a material feature and at least sixty (60) days’ notice if we discontinue the service. We are not liable to you or any third party for any modification, suspension or discontinuation.
Support is included in every plan. We accept support requests at support@kompound.app and aim to respond within one business day, although no response time is guaranteed. Growth and Scale plans include priority support as described on the pricing page.
All intellectual property rights in the Apps, including their software, design, Metric definitions, documentation and content, are owned by Kompound or its licensors. These Terms grant you no right, title or interest in that intellectual property other than the limited right in Section 1.1. All rights not expressly granted are reserved and there are no implied licences.
The data the Apps read from the platforms you connect, the Costs and settings you enter, and any content you upload (together, “Store Data”) remain yours. You grant Kompound a non-exclusive, worldwide, royalty-free licence to host, process, display and analyse Store Data solely as necessary to operate, provide, secure, support and improve the Apps and to meet our obligations under these Terms. You represent that you have the right to connect each platform you connect and to process the data it contains, and that your Store Data does not infringe any third-party right or applicable law. Where Store Data includes personal data of your customers, our processing is governed by the Data Processing Addendum.
The Apps include features powered by artificial intelligence, including Ask Kompass and Kompound MCP. These features are provided “as is” and may produce incomplete, inaccurate or inappropriate results. Every AI answer links to the Report it was computed from so that you can verify it. You are solely responsible for evaluating and relying on AI-generated output, and Kompound disclaims all liability arising from such reliance. AI features are read-only: they never change anything in a connected platform.
You must be at least eighteen (18) years old and authorised to act for the business whose store you connect. You must provide accurate registration information and keep it current. You are responsible for keeping your credentials confidential and for all activity under your account, including activity by the team members you invite. The Apps provide four Roles (Owner, Admin, Analyst and Viewer) scoped per store; you are responsible for assigning them appropriately. Notify us at support@kompound.app immediately of any unauthorised use of your account.
The Apps are offered on the plans described on our pricing page. Every paid plan includes every Report; plans differ by the number of stores, history depth, usage allowances and support level. Prices are stated in US dollars and exclude taxes unless stated otherwise.
Accounts anchored on a Shopify store are billed through the Shopify Billing API on the store you designate as the billing anchor; additional Shopify stores on the same account install on a linked plan at no additional charge. Accounts anchored on a WooCommerce store are billed by card through our payment provider, which acts as merchant of record and is responsible for applicable sales taxes. Subscriptions renew automatically at the end of each billing period until cancelled.
Paid plans start with a free trial. At the end of the trial your subscription begins on the plan you selected unless you cancel or move to the Free plan before then. The Free plan is available indefinitely within its limits.
Order and query limits are soft caps under a fair-use policy. If your usage exceeds your plan’s limit for two consecutive months we will contact you about moving to the appropriate plan. We do not charge per-order overage fees. We may suspend usage that is abusive or that threatens the stability of the service.
You may change plans or cancel at any time from Plan & Billing. Upgrades take effect immediately and are prorated; downgrades and cancellations take effect at the end of the current billing period. Fees already charged are non-refundable except where required by applicable law or by the Shopify App Store’s refund rules, which apply to Shopify-billed accounts. Price changes are announced at least thirty (30) days in advance and apply from your next renewal.
If a payment fails we will retry it and notify you. We may suspend access until amounts due are paid and may terminate the account if payment is not received within thirty (30) days of notice.
The Reports, Dashboards, forecasts and answers the Apps generate from your Store Data (“Results”) are yours to use for your business. Results are management information, not accounting records, tax filings, investment advice or professional advice, and their accuracy depends on the completeness and accuracy of the data and Costs you supply. Kompound may create and use aggregated or de-identified statistics derived from Store Data and Results to operate, benchmark and improve the Apps, provided such statistics do not identify you, your store or any individual.
You agree to defend, indemnify and hold harmless Kompound, its affiliates, contractors and licensors, and their respective officers, directors, employees and agents, from and against all liabilities, claims, demands, damages, losses and expenses (including reasonable legal fees) made by any third party arising out of or related to: (a) your use of the Apps; (b) your Store Data or the platforms you connect; (c) your violation of these Terms; (d) your violation of applicable law, including data-protection law as it applies to your customers; or (e) any dispute between you and a customer of your store. We may assume the exclusive defence and control of any matter subject to indemnification, at your expense, and you agree to cooperate with us.
The Apps depend on data from third-party platforms such as Shopify, WooCommerce, advertising, email and finance platforms. Those platforms are governed by their own terms and privacy policies, and their availability, accuracy and API behaviour are outside our control. We are not responsible for changes, outages or inaccuracies originating from a third-party platform.
The Apps and website may contain links to third-party websites and services. We do not control them and are not responsible for their content or practices. You use them at your own risk and subject to their terms.
To the extent permitted by law, you release Kompound and its officers, employees, agents, successors and assigns from every claim, demand, liability and cause of action of any kind that arises directly or indirectly out of, or relates to, the Apps, including any interaction with a third-party platform or link. If you are a California resident, you waive California Civil Code Section 1542 in connection with this release.
THE APPS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND KOMPOUND AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APPS WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS, OR THAT ANY FIGURE, FORECAST OR AI-GENERATED ANSWER WILL BE ACCURATE, COMPLETE OR SUITABLE FOR ANY FILING OR DECISION. IF APPLICABLE LAW REQUIRES ANY WARRANTY, IT IS LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL KOMPOUND OR ITS LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, COSTS OF PROCURING SUBSTITUTE SERVICES, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE APPS, EVEN IF KOMPOUND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR THE APPS, FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF ACTION, WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY UNITED STATES DOLLARS (US$50). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
These Terms remain in effect while you use the Apps. You may terminate at any time by cancelling your subscription and uninstalling or disconnecting your stores. We may suspend or terminate your access at any time for breach of these Terms, for non-payment after notice, where required by law, or on sixty (60) days’ notice if we discontinue the service. On termination your right to access the Apps ends immediately; you may export your Reports before disconnecting. Store Data is deleted as described in the Privacy Policy and the Data Processing Addendum. Sections 1.2, 1.5 to 1.7 and 4 to 10 survive termination.
We may revise these Terms. For substantial changes we will email the address on your account and post a notice in the Apps or on the website. Changes take effect thirty (30) days after that notice. Continued use after the effective date is acceptance of the revised Terms.
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms or the Apps that cannot be resolved through good-faith negotiation within thirty (30) days shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement. The seat and venue of arbitration shall be Mumbai, India, and proceedings shall be conducted in English. The award shall be final and binding. All aspects of the arbitration shall be confidential. Claims for infringement or misappropriation of intellectual property may be brought in any court of competent jurisdiction. Subject to the foregoing, the courts of Mumbai have exclusive jurisdiction.
Communications between you and Kompound are electronic. You consent to receive communications from us electronically and agree that all agreements, notices and disclosures we provide electronically satisfy any legal requirement that they be in writing.
These Terms, the Privacy Policy and the Data Processing Addendum are the entire agreement between you and us regarding the Apps. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary and the remainder will continue in force. You may not assign or transfer these Terms without our prior written consent; we may assign them to an affiliate or successor. Our failure to enforce a provision is not a waiver of it.
Kompound, Kompass and the K mark are trademarks of Ad Astra Studios. Shopify, WooCommerce, Meta, Google, TikTok, Klaviyo and other marks displayed in the Apps belong to their respective owners and are used only to identify the platforms concerned. You may not use any of these marks without the owner’s prior written consent.
Ad Astra Studios, Mumbai, Maharashtra, India. Email: support@kompound.app.
Questions about this document: support@kompound.app · Ad Astra Studios, Mumbai, Maharashtra, India.